In its basic meaning, Quality means achieving customer satisfaction through the various products and services delivered to customer. In light of this quality definition, we can readily recognize the essential role suppliers and contractors play in achieving quality in KNPC.

• Contractors perform various projects that directly impact KNPC performance.

• Manufacturers provide raw material, such as catalysts and some chemicals, that are used in the Company's operations.

• Contractors outsource labors that are used by KNPC in operation and maintenance.

• Manufacturers and suppliers provide safety, health, and environment equipment to protect the environment and employees from costly accidents.

For all of these reasons, the quality of relationship between KNPC and its Suppliers and Contractors impact the quality of KNPC products and services.